Privacy Policy
At Neo, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and purchase gym passes or use services at our physical location.
1. Information We Collect
We collect personal data in the following ways:
A. Information You Provide
When you:
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Purchase gym passes or memberships online
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Book a service, session, or class
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Subscribe to our newsletter or email updates
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Contact us through the website or other channels
We may collect:
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Name
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Email address
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Phone number
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Billing/shipping address
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Payment details (processed securely through third-party payment providers)
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Health or fitness information (only where relevant and with consent)
B. Automatically Collected Information
When you visit our website, we may collect:
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IP address
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Device information
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Browser type
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Pages visited
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Time spent on site
This is collected via cookies and analytics tools (e.g., Google Analytics).
2. How We Use Your Information
We use your information to:
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Process transactions and deliver services
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Manage your membership or class bookings
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Send you important service-related updates
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Improve our website and services
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Send marketing emails (only if you’ve opted in)
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Ensure the safety and security of our members and systems
3. Payment Information
All payment transactions are securely processed through trusted third-party payment gateways (e.g., Stripe, PayPal). We do not store full credit card numbers or CVV codes on our servers.
4. Sharing of Information
We do not sell your personal information.
We may share data with:
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Trusted third-party service providers who support our operations (e.g., booking systems, email services)
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Legal authorities, if required by law or to protect our rights and property
All third parties are required to safeguard your data and only use it for specified purposes.
5. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your data
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Object to or restrict certain data uses
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Withdraw consent at any time (e.g., unsubscribe from marketing emails)
To exercise these rights, email us at [Insert Contact Email].
6. Data Security
We use secure technologies and best practices to protect your data. While no system is 100% secure, we take all reasonable steps to prevent unauthorized access, use, or disclosure.
7. Cookies
We use cookies to enhance your browsing experience and track website usage. You can manage cookie settings via your browser preferences.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. Please review their privacy policies independently.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have questions about this policy or your data, please contact:
📧 info@neofit.es
📍 Calle la pinta 11, Calpe 03710 Alicante Spain
